Politique d’expédition
Shipping Policy
My Jemma Sarl is the operator of “https://www.myjemma.com”. By placing an order through this website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to change the colour/print of the item or model or if you would prefer for us to process a refund.
2. Shipping Costs
We offer Free Shipping for deliveries to Monaco and France.
For orders under 100 euro the cost is calculated during checkout based on weight, dimensions and destination of the items in the order.
For orders over 100 euro, we offer Free Shipping worldwide.
Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Delivery Terms
All our orders are shipped from our showroom in Monaco and we use DHL Express to ensure a safe a quick delivery of your order.
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 1 - 3 days.
3.2 Transit time Internationally
In general, orders shipped internationally are in transit for 2 - 7 days. All our orders are shipped with DHL Express to ensure a safe and quick delivery.
3.3 Dispatch Time
Orders are usually dispatched within 1 - 2 business days of payment of order.
Our warehouse operates on Monday - Friday during standard business hours, except on National holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.5 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order or we will propose you a similar product you might be interested in.
3.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5.Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
6.Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
6.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
8. Customer service
For all customer service enquiries, please email us at contact@myjemma.com